Big Ben FAQ
To improve the quality of Big Ben’s meat. We worked with our suppliers to source a different cut of meat, that had less meat quality issues. Then we cleaned and diced it. So now Big Ben steak pies have bigger chunkier pieces of steak.
Kiwi’s love pies and over time they have told us which pies they love more than others. So to make sure we only make what our pie nation really wants. We have removed products that are no longer loved as much.
Big Ben has always bought NZ beef but now we’re buying cuts of meat that are better for making steak pieces.
No, we didn’t change the recipe. All our Big Ben pies still have the same great taste!
No this is not a temporary change. We take product quality seriously and are going to keep making meatier and more satisfying pies because it’s the right thing to do for kiwis who love this great nation.
The Big Ben trademark was first registered in 1969, so we believe the brand was launched around this time.
Big Ben is a trademarked brand. It is owned in New Zealand by George Weston Foods NZ Ltd.
No, we are a totally different Big Ben. For one we are delicious.
We bake Big Ben pies right here in Auckland, New Zealand.
Big Ben pies are baked right here in Auckland, New Zealand. They’re made with mostly New Zealand grown ingredients. Big Ben uses 100% lean NZ grown Beef and Chicken.
This is a tough one! We would say based on all pies sold that Mince & Cheese would be kiwis favourite pie flavour. This is followed closely by Steak & Cheese.
1969 was way before records were saved on computers. So, we don’t know the whole story. But we think that our forefathers chose the cowboy as a cowboy is a modern-day cattle farmer and many pies are made with beef.
Big Ben bakes and fuels well over 13 million kiwis every year. That’s a lot of adventuring right there!
No, unfortunately we do not make any vegan certified products.
No, unfortunately we do not make any vegetarian products.
It is true pies have fat in them and therefore we always recommend that pies should be consumed as part of a balanced diet. The fat is primarily found in the pastry and is a critical ingredient. We put in only enough fat to ensure when you bit into a Big Ben pie the pastry is soft and delicious. Pastry fat is also what helps the pie pastry stay soft and delicious in the pie warmer!
Each pie is different. We have recently updated this website to tell you how many calories are in each Big Ben pie or sausage roll. We want to help you be informed and have always recommend that Big Ben pies and sausage rolls are consumed as part of a balanced diet. Click on the button below to find the product you want to know more about.
Unfortunately, not enough kiwis wanted this product anymore, so it was no longer viable to produce it. If you’re looking for a mince pie the Classic Mince pie is still available from any good retailer.
Unfortunately, not enough kiwis wanted this product anymore, so it was no longer viable to produce it. If you’re looking for a mince pie the Classic Mince pie is still available from any good retailer.
Unfortunately, not enough kiwis wanted this product anymore, so it was no longer viable to produce it.
Unfortunately, not enough kiwis wanted this product anymore, so it was no longer viable to produce it.
Unfortunately, not enough kiwis wanted this product anymore, so it was no longer viable to produce it. If you’re looking for a bacon & egg pie the XXL Bacon & Egg with seasoned scrambled egg, stacks of bacon and splash of hollandaise is available from any good retailer.
Unfortunately, not enough kiwis wanted this product anymore, so it was no longer viable to produce it. However, you can still buy the fresh Classic Cheese sausage roll, which is available from any good retailer.
No. We do not currently offer tours of the factory. This is due to production safety concerns. We also need to keep pie security tight ?.
No, it is best to cook and consume it within 3 days.
Yes, if you do it as soon as you get home. You can then thaw out the product. If you thaw it out, then you must cook and eat it within three days. Do not refreeze the pie.
No, we do not recommend you eat the product if it has past the use by / best before date.
We recommend that you contact our customer care team via the contact form. Share the product details and then throw the expired product away. We will send you vouchers for replacement of the product. Please let us know which shop you bought it from. So, we can send a sales rep out to work with the shop to make sure product that they sell are within their use by / best before dates.
Yes! Big Ben only sources it’s delicious beef from New Zealand.
No, sorry. At this time no Big Ben products are Halal certified.
Beef that has been sourced from New Zealand.
Big Ben only sources Chicken meat from New Zealand.
Big Ben pies uses New Zealand sourced chicken thigh meat. We think this is the more succulent and tastier meat. Perfect for making delicious pies with.
Yes, you can recycle this via the soft plastic recycling scheme. Refer to our store locations map to find your nearest collection point.
No. Unfortunately, that is a laminated film and can only go to landfill. This is something we are working on to resolve but the technology is not available yet to make it more sustainable.
Yes, you can recycle this via the soft plastic recycling scheme. Refer to our store locations map to find your nearest collection point.
Currently No. The current red tray can only be sent to landfill. This is something we are working towards addressing.
We designed this pie to have a mild heat profile. If you like food spicier, we recommend grabbing your favourite hot sauce and adding extra heat.
The chipotle puree that the XXL Chipotle Steak & Double cheese uses smoke-dried jalapeños, which gives them a smoky flavour.
The chipotle puree is blended throughout the pie filling.
The chipotles are grown in Mexico and turned into a puree in New Mexico, USA.
We looked locally but there were no options readily available for us to use. We are always reviewing our sourcing and would consider a local option if it became available.